Shipping & Returns
What payment options are there?
You can pay by
Paypal
Klarna
Credit Card
With which delivery service will the order be sent?
We work with GLS, DPD and DHL. Here you will receive a tracking number that you can use to track your shipment (We do not have control over which courier company will handle the shipment. Our products are prepared and shipped by our fulfillment partner.)
Which countries are delivered to and what are the delivery costs?
Depending on the quantity and country category, the delivery costs differ. To find out the price based on the delivery address, please check your shopping cart.
We offer fast and cost-effective shipping anywhere in the European Union and some third countries from our warehouse in Venlo, Netherlands.
For information in advance, please write to hello@samimi.store.
Item was damaged upon delivery. What happens in the event of a complaint?
You have 14 days after receipt of the goods to report the case. To do this, please send an email tohello@samimi.storewith a detailed description of the complaint and we will take care of everything else. We will bear the return shipping fee. After receipt of the goods in our warehouse, we will refund the money. Important; the return tracking number should be retained for your security until the return is completed. We will bear the return shipping fee. After receipt of the goods in our warehouse, we will refund the money. Important; the return tracking number should be retained for your security until the return is completed.
How long is the delivery time?
The delivery time within Germany is 3-5 working days. Depending on the country, the delivery time varies and can take up to 2 weeks.
How does the return work?
After receiving the goods, you have a 14-day right of return. To do this, please send an email to hello@samimi.storestating the reasons for the return and simply send it back. The return fee is borne by the customer himself. After receipt of the undamaged goods in our warehouse, the money will be refunded. Products and product packaging must not be damaged. The return fee is borne by the customer himself. After receipt of the undamaged goods in our warehouse, the money will be refunded. Products and product packaging must not be damaged. Important; the return tracking number should be retained for your security until the return is completed.
Is an exchange also possible?
Naturally. To do this, please send an email tohello@samimi.storestating your wishes.
